Work with assigned business customers to determine needs regarding business processes and functionality, make recommendations as appropriate
Manage multiple tasks with minimal supervision, have exceptional attention to detail and perform consistent work product validation/QA.
Recognize opportunities and make recommendations to help business partners accomplish work more effectively and efficiently and/or increased quality and reliability.
Actively participate in business unit related meetings.
Support the business unit officers as liaison between business unit and IT staff. Share information between these two groups, facilitate communications and knowledge transfer where required.
Facilitate requirements gathering from non-technical business personnel.
Clearly communicates to both IT and business unit staff the impact of the project.
Evaluates business requirements; models data and/or system requirements.
Create requirements documents for validation by business unit staff.
Transform results of requirements meetings into documentation using standard formats.
Seek corrections and incorporate changes into documentation; receive final sign-off from appropriate business unit officer/s. Communicate cost of project and assist with obtaining funding/ROI.
Articulates complex ideas, issues and designs to varied audiences; communicates project objectives, scope and direction to project team; assist in educating IT staff on business vision and plan.
Use knowledge of existing systems and future plans to develop flexible system designs.
Manage system changes and keep requirement documents current; negotiate changes to project plans based on new requirements. Enforce change management processes and capture all changes as new revisions of systems documentation. Track and communicate cost implications of changes to the business units, obtain approval to incur the costs.
Assist in validation of systems against business unit requirements.
